FlirtPersona

Refund Policy

Overview

This Refund Policy explains when and how refunds are handled for credit purchases on FlirtPersona, operated by Pepperose LTD (company registration number 06112811).

Credits are digital goods used immediately to access AI chat and related features. Please read this policy before purchasing.

One-time purchases — no subscription

Credit packages on FlirtPersona are one-time charges. We do not place you on a recurring subscription unless a separate subscription product is clearly offered and you explicitly opt in. Cancelling your account does not trigger future charges because none are scheduled.

When refunds may be granted

We want you to be satisfied with your purchase. You may be eligible for a refund in the following circumstances:

  • Unused credits: If you request a refund within 14 days of purchase and have not used any credits from that purchase, we will refund the full amount to your original payment method.
  • Technical failure: If credits were not delivered to your account due to a verified system or payment error on our side, we will either credit your account or refund the payment.
  • Duplicate or erroneous charge: If you were charged twice for the same package or charged in error, contact us and we will investigate and refund where appropriate.
  • Service unavailability: If the Service was materially unavailable for an extended period immediately after your purchase and you were unable to use purchased credits, we may offer a partial or full refund at our discretion.

When refunds are generally not available

Because credits are digital content supplied on demand, refunds are not normally available once credits have been used (for example, to send messages or create a companion), except where required by mandatory consumer protection law.

By completing a purchase and using credits, you acknowledge that the digital content has been supplied and your statutory right to cancel under the Consumer Contracts Regulations 2013 may be lost once performance has begun with your agreement.

Refunds are not provided for:

  • dissatisfaction with AI-generated conversation content or companion personality;
  • credits spent on messages, companion creation, or other consumed features;
  • account closure where credits remain unused (contact us — unused balances may be refunded at our discretion within 14 days of purchase);
  • violations of our Terms & Conditions resulting in account suspension or termination.

How to request a refund

Email help@flirtpersona.com or +44 1494 326040 with:

  • the email address linked to your account;
  • the date and approximate amount of the purchase;
  • the credit package name (if known); and
  • a brief description of the reason for your request.

We aim to acknowledge refund requests within 2 business days and to resolve them within 14 business days. Approved refunds are returned to the original payment method; your bank may take additional time to post the credit.

Chargebacks

If you believe a charge is unauthorised, please contact us first so we can resolve the issue quickly. Unjustified chargebacks may result in account suspension pending investigation.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase unless a change is required by law.

Contact

Pepperose LTD
The Maylands Building, Office 42, Maylands Avenue
Hemel Hempstead, England, HP2 7TG
help@flirtpersona.com · +44 1494 326040

Last updated July 7, 2026.